Customer service can make or break your business. In fact, according to Gladly’s 2018 Customer Service Expectations Survey, out of 1,000 customers polled, 92% say they’d stop doing business with a company after three or fewer poor customer service incidences. And 26% of those customers would stop after just one bad experience. Link – https://www.gladly.com/latest/2018-customer-service-expectations-report/ […]
