Do you listen to your audience? Do you listen to your customers and prospects? If you know how to listen you can learn the secrets to building a strong and powerful business Ė the kind of business that has the capacity to make real change in the world. Most people know that listening is a powerful skill yet they donít take the steps required to become a better listener.
Part of the challenge is that they just donít know how to accomplish it. You see, when you listen it means you have to give 100% of your attention. And letís face it, there are a lot of people, thoughts, and things battling for your attention. Itís hard to listen. The following tips, steps, and ideas will help you become a better listener.
#1 Stop Multitasking
When youíre talking with someone on the phone, via email, on social media or face to face, simply stop everything else youíre doing. This is the first step to eliminating distractions and allowing you to hear what the person is trying to communicate. For example, itís often difficult to understand a client email completely when the television is on and people are milling about.
#2 Stop Thinking Ė Learn to Focus
Itís difficult, admittedly, to shut out the other thoughts running through your mind and simply hear the person thatís talking to you. However, when you can accomplish it, you gain valuable insight. When you listen, youíll be able to ask insightful questions that will help you build your business.
#3 Ask Questions
The only way someone knows if youíre listening is if you ask questions. The more relevant and thoughtful the question, the more youíll learn. The same is true for any type of communication; email, phone calls, face to face it doesnít matter. Asking questions shows the person that youíre hearing what they have to say.
We like people who listen to us and guess what? We buy from people we like. We also respect people who listen and respond thoughtfully, as if they actually heard what we had to say. Finally, listen to learn. Listening to others not only helps you learn about your audience and their needs and goals, it also helps you learn more about you and the business you want to build. When you listen, you quiet your mind and thatís when real learning happens.